Handling non-conformance cases and the customer complaint

To keep the quality of products under more control, investigate non-conformities, take necessary corrective and preventive actions, and also achieve customer satisfaction, the following actions are continuously performed:

1. Controlling the production processes

2. Identifying nonconforming products

3. Analyzing the root cause of nonconforming products

4. Taking effective corrective actions to reduce non-conformance cases

5. Continuous training of operators for identifying non-conformance cases and acquiring the ability to resolve them

6. Adopting preventive measures to improve the implementation of quality control methods in production processes

7. Issuing quality alerts to suppliers

8.  Handling customer complaints and requests

9. Holding daily and monthly meetings regarding production processes and non-conforming products